Terms and Conditions
Cancellation Policy
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Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your session, we respectfully request over 24 hours notice.
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Our Policy
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Any cancellation made less than 24 hours before the session start time may result in a cancellation fee which is equal to [50%] of the cost for a session.
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It is considered a no-show if you do not attend your session without contacting us. In this case, the same cancellation fee may apply
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If you are more than 15 minutes late for your session, we may not be able to accommodate you. In this case, the same cancellation fee may apply. We will do our very best to reschedule your session for another date and time that is convenient for you.
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In the event of a true, unavoidable emergency, all or part of your cancellation fee may be reviewed at our discretion
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Social Media Policy
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By working with Mad For Dogs, you are allowing us to publish photographs and video content of your dog onto our social media pages and website. We never share your dog's name or post a specific location. We are happy to tag you in any posts you do give us permission to share if you'd like.
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You do not have to give permission for any pictures/videos to be posted, this is totally a personal choice if you are happy for your dog adventures to be posted online or not! You are able to opt out of us sharing content of your dog online by clicking on the button below and completing the form using the subject title 'OPT OUT'
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Dog behaviour
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While we are committed to providing high-quality training and behavioural advice, there is no guarantee that any number of sessions will fully resolve or ‘fix’ your dog’s issues. Each dog is unique, and results can vary depending on factors such as the dog’s age, breed, previous experiences, and consistency in applying training techniques outside of sessions.
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Success in dog training and behaviour modification requires ongoing effort from the owner; results are not always immediate and may require time and patience.
Some behavioural issues may be deeply ingrained and may not be completely eliminated. Training can significantly improve these behaviours, but it is important to manage expectations and understand that certain behaviours may require long-term management rather than a complete ‘cure.’
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